Customer Information

PAYMENT & PRIVACY

All major credit and debit cards are accepted for payment. Alternatively, you may choose to pay for your product via PayPal. If you do not own a PayPal account, you can still pay us using this method by selecting ‘ Pay with Debit or Credit Card’ and proceed safely to check-out.

When making an international payment, please be aware that your bank may charge an additional minor currency exchange fee.

We have the utmost respect for your privacy and your safety is important to us. Your payment is fully secured, and your card details will neither  be stored or shared with other parties.

The information provided to us by you, including your address and contact details, will be used exclusively for the purpose of delivering our beautiful product safely in your hands.

Joining our newsletter is optional, and you will only be added to our mailing list if you choose to. If you wish to unsubscribe, please email us at info@haywirejewellery.com or click the unsubscribe button link at the bottom of our emails.

LOVE AND CARE FOR YOUR JEWELLERY

All of our beautiful items are crafted with love and attention to detail.

When purchasing from us, please take into consideration that there may be slight variations in the colours and finishes of the products. This is only natural when working with metals and stones that have been left in their rough state.

Our jewellery is sensitive to environmental factors and may therefore have minor variations from the images featured on computer monitors. Besides, we like to think this makes your product more unique and individual! 😉

All our jewellery is crafted from high quality .925 sterling silver and brass that has been previously tested for metal component accuracy.

Most of our items have either been chemically treated or plated with the latest technology rhodium, silver and 2 micron 24k gold plating to preserve their beauty. However, silver  in particular is still considered a soft metal and is therefore easily susceptible to scratches and shape alterations over time. Brass may also darken or lose lustre. This is completely normal, and easily fixed by either using some silver polish to give back the non- plated silver items their shine, or by regularly cleaning your items with a soft cloth, dampened with water.

For your jewellery to always stays shiny and lovely, it’s best to also keep it away from chlorine, creams and lotions and  alcohol-based substances and products.

Please make sure you always store your items in a dry place, away from direct sunlight or extreme heat.

Storing each piece individually will also help to minimize scratches and tarnishes.