Contact Us

We would love to hear from you! Please use the following form to contact us if you have any enquiries regarding wholesale, web purchases or feedback :-)

Untamed Jewellery for Girls and Boys who like a little Stir. Crafted with Love and Spontaneity.

Shipping & Returns

All of our prices are listed in EUR.

We are happy to post our beautiful jewellery to you worldwide, wherever you may be (see Delivery Times).  However, please note

that depending on your own country's Laws and Regulations, you may be charged a customs fee, and any import duties, sales taxes or

other import costs incurred at the point of entry into the destination country, will be your responsibility as a customer.

 

SHIPPING AND RETURNS

DELIVERY INFORMATION

DESTINATION DELIVERY OPTIONDELIVERY TIME
UNITED STATES & CANADAEMS5-10 WORKING DAYS
AUSTRALIA & NEW ZEALANDEMS 5-7 WORKING DAYS
INTERNATIONALEMS5-10 WORKING DAYS

* We are currently offering free shipping on all orders !

** Please note that it is not possible for us to guarantee delivery times.

Standard shipping may take up to 15 working days, and when using Express Mail Service you will be able to track your order via

ems.posindonesia.co.id

International Recorded Delivery shipping may take longer, depending on your country's postal service.

All our parcels will be sent through Recorded Delivery, i.e. they will require a signature upon receipt.

 

INTERNATIONAL

 

All of our prices are listed in USD. 

We are happy to post our beautiful jewellery to you worldwide, wherever you may be. 

Please note that depending on your own country's Laws and Regulations, you may be charged a customs fee.

Any import duties, sales taxes or other import costs incurred at the point of entry into the destination country, will be

your responsibility as a customer.

 

Items available for sale online are generally available in stock, but if an item has just sold out we will notify you of this.

We will inform you by email of the delivery time (this may take up to 8 weeks when making a custom order). 

 

We will not be liable for damage incurred to goods in transit or for non-delivery.

You are officially the owner of the goods you have ordered once they have been dispatched to you.

 

RETURNS

 

If you are unhappy with your purchase or it is in some way faulty, please send your jewellery back UNWORN within 7 days.

We will offer you a refund or an exchange.

*Certain items can't be returned: For reasons concerning hygiene, we are unfortunately unable to accept earring returns.

 

Please make sure, when you return an item, that is unworn and in the same condition it was sent to you.

Please  package it in its original jewellery box.

Make sure you secure the item appropriately in its box, and seal it in a padded envelope.

Include your receipt and contact details in the envelope. 

Please use Recorded Delivery or another tracked service to return your item (postage costs for faulty items will be refunded). 

Only regularly priced items may be refunded, items purchased on sale are not eligible for a  refund.

 

** Please email info@haywirejewellery.com for all returns.

We will then provide you with a postal address to mail your returned items.